LUXURY REED DIFFUSERS, ROOM SPRAYS & FAIRYTALE WAX COLLECTION: Available Now!

FAQs

What products do you offer?

We currently stock handmade scented wax melts, luxury diffusers, luxury room sprays and aroma beads in a variety of stunning fragrances. 

Please note: As all of our products are made by hand, colours may vary slightly from those pictured on the product info pages. Some natural frosting may also occur, but this does not impact the use or scent of our melts. Frosting is a natural effect that typically appears on soy waxes. 

 

Are the contents of your products vegan friendly?

Yes - we use 100% natural wax across our wax melt range, and our scoopable wax is made from an in-house coconut and soy blend. Further to this, we source fragrance oils and dyes that are both vegan and cruelty free. Our products contain no animal ingredients or animal testing in their manufacture. We also source eco-friendly packaging that is biodegradable and recyclable. You can therefore shop with confidence that our brand will deliver high quality, eco-friendly products with vegan contents.

 

How do I pay for my order?

We accept all major payment methods includimg credit and debite card, Google Pay and PayPal. All transactions are processed securely by Shopify Payments. 

Your privacy is important to us. Our website is SSL-encrypted, which adds an extra layer of protection when entering your information at checkout. Shopify Payments is PCI compliant and supports 3D Secure checkouts.

 

How can I find out allergen information?

All relevant allergen information can be found on the back of our packaging for all of our products. Please refer to our Legal Page and individual product listings for more information.

    

What type of warmer do you recommend using?

Our wax melts are best enjoyed when using a tealight warmer. This is our preferred option and therefore what we recommend as your primary choice of melt burner. 

 

Do you offer discounts on your products?

From time to time we offer discounts on our products. Any applicable discounts will be advertised on our Facebook and Instagram pages, and/or added to the announcement bar at the top of our website.

Follow us on social media to stay up to date with all of the latest news and product information.

 

What is your refill service and how does it work?

Our refill service is available for some products where we refill the packaging in order to reduce waste. Simply return the packaging to us once emptied so that it can be reused. Customers who use our refill service will receive a discount code for 5% off their next order - remember to include your contact details so that we can send your discount code to you.

Please check individual product listings to see which products are eligible for our refill service. Please note, whilst we are dealing with Covid-19 we have decided to suspend our refill service to ensure the safety of our customers.